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FAQ2019-07-19T09:28:19-07:00

FAQ

How do I sign up for an account on PRCO?

Simply buy a course. If you are not signed in to an account when you buy the course, you’ll be prompted to choose a password before checkout. Once checkout is complete, you’re set up as a student!

How do I log into my account?

Click Sign In at the top right of the screen. If you see a button that says Account then you’re already signed in. If you don’t remember your username, you can sign in with your email and the password you set at checkout.

Lost your password? No problem. Click here to have us send a link to your account email to reset your password.

How do I access courses that I’ve signed up for?

If you’re signed in, you’ll see the Account button at the top right of the screen. This will take you to a page where you can see the courses you’ve purchased. If you’ve started a course previously, you can click the Resume button to carry on where you last left off.

How do I access a certificate for a course that I’ve completed?

On completion of a course, a certificate is automatically emailed to the email you gave us when you signed up.

In case you lose, don’t receive, or simply wish to print your certificate again, you can do so by signing on to your account and navigating to any course with a completed status. Completed courses have a ‘Print Your Certificate’ button on the page.

Important Note: In order to receive a certificate, you must watch each course video in full AND mark it as complete before moving on to the next unit.

How do I request my 7-day money back guarantee?

If you have purchased a stand-alone course and are within seven days of purchase, please submit your request via our contact page to arrange a reimbursement. Please note you are not eligible for a refund if you have completed the course or received your certificate.

Do I need a code for the 15% bundle discount on three or more courses?

No, you don’t need a code. The discount is automatically applied at checkout if you’ve added three or more courses to your cart.

My course is not reading as complete, yet I have watched all of the videos.

If your course is still showing that it isn’t complete, you may have missed clicking ‘Mark Complete’ on one or more units. Simply look back through your units and if you see a ‘Mark Complete’ button, you will need to click it. Once they are all clicked, you will see that your course is 100% complete and you will be able to access your certificate of completion.

My videos keep freezing.

  • Most often this is a browser issue. Please open a different browser (Chrome often works best) and log back in to watch your videos again.
  • Be sure that your computer is updated.
  • Log out and in again.
  • Restart your computer.
  • Be sure that your internet signal is strong.
  • Turn your internet off for 10 seconds and then back on.
  • On occasion Vimeo (who hosts our videos) will have some video delays which usually resolve within an hour or two.

If your videos continue to freeze, please contact our tech support team under the ‘contact us’ tab to report the issue you are having so that they can help resolve your issue ASAP.

Can I receive certification for completing a stand-alone course?

After completing any course with us you will receive an official PRCO certification of completion.

Can I use my course credits towards continuing education hours in my profession?

Most of our courses have been approved by various professional bodies to ensure that our students can use their completed course hours towards continuing education. Please check with your professional body website to ensure that your chosen course(s) fits into the continuing education categories that you are looking to fulfill.

How long do I have to complete my course for CEU/PDA/CPD credits?

You own your video content and any associated handouts for life, or as long as the PRCOnline website continues to exist.

Please note that you have 2 years from the date of course purchase to complete your CEU/PDA/CPD.

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