Now What? Part III: Be With Your Patient
Learn how to be with your patients in terms of internal marketing, establishing powerful treatment plans, referring, working with patients on medications, and so much more - all specifically designed for an Acupuncturist starting out in practice.
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Meet your course instructor
Gillian Marsollier | RAc, CCII
Gillian Marsollier has been a Registered Acupuncturist in British Columbia since 2001, and an instructor of acupuncture for more than 15 years. After completing a 4-year Masters Program in Traditional Chinese Medicine and Acupuncture, she began her teaching career in Newfoundland. There she wrote the bulk of the curriculum for a 3-year acupuncture program and served as the Acupuncture Program Director. Gillian was then transferred to Halifax, where she successfully gained approval by the Board of Education in Nova Scotia for an acupuncture program. In addition to teaching, she practiced at a very successful multi-faceted alternative treatment centre while residing on the East Coast. In 2008 Gillian went to Nepal to teach acupuncture and Traditional Chinese Medicine modalities at a medical facility. They are still using the modalities to this day to treat the locals from the Himalayan hills. For the last 5 years, Gillian has been pursuing the media side of acupuncture and natural healing through the creation of LIFT Education Academy. Through this online education platform, she has created many popular courses including bootcamps that have become the national gold standard for preparation for TCM registration exams.
The Ling Shu states that ‘the most effective treatments occur when the spirit of the practitioner connects with the spirit of the patient’.
Interacting with your patients is without a doubt one of the most important parts of your new job. This course will teach you how to engage with your patients every step of the way. In my opinion, this is the most important course in the ‘Now What!?’ series as the art of patient interaction can be the most difficult to learn, but is also one of the most important.
Live patient interviews will demonstrate how to go about taking a history, establishing a treatment plan, and conducting successful internal marketing. Learning how to effectively market your practice is a valuable tool in acquiring long-term patients. By watching this course’s many videos you will see examples of both effective and ineffective treatments and how they are different. You will also learn the proper way to go about working with patients on medications and supplements, as well as referring and inter-referring. This course will also guide you through treatment planning and compliance and provide you with the protocols you need to make your early days a success.
- Do a faster clinical first intake and give a proper treatment in that same time frame.
- Converse with the patient effectively, and understand how to deal with difficult patient personalities. There are very powerful tips in this section.
- Choosing points on the first treatment when you are overwhelmed by the intake.
- Feel more confident with your patients, treatment plans and that you are giving the best care you can at the stage you are at. One of the biggest keys to success!
- Ineffective Treatments – how to deal with this when it happens (and it will!)
- Medications/Supplements – yes, your patients will most likely be on one or both of these, and often many of each! How do you deal with this fact in clinic? How do you take pulse effectively when they are on medication?
- Dealing with patient compliance. Learn when to push and when to let go.
- Internal Marketing – why this is your most powerful form of marketing and how to do it.
- Referring/Interfering – believe it or not, this can not only be the best thing for your patient, but it can also help to fill your clinic.
- Plus many more golden nuggets of clinical tips!
• Patient Interviews
• Being With Your Patient
• Ineffective Treatments
• Patience And Deeper Marketing
• Treatment Planning/Compliancy
• Summary/Part 4 Course Outline
2. Course Outline
3. Course Guidebook
4. Weekly Spiritual Challenges
Section I | Patient Interviews
5. Real Patient Interviews
6. How to Conduct an Effective Patient Interview
7. Real Patient Interview Breakdown
8. Extremely Helpful Clinical Tidbits
9. Section Summary
Section II | Protocols & Research
10. “I Feel Like I Don’t Know What I’m Doing” + Protocols
11. Research Your Patient
12. What Should I Research?
13. Section Summary
Section III | Being With Your Patient
14. “I Feel Like I Don’t Know How to Talk to My Patient”
15. Some Quick Tips
16. “My Patient is Very Chatty – How Do I Interrupt Politely?”
17. “I Don’t Like My Patient’s Personality – What Do I Do?”
18. Some Methods to Avoid Taking on Energy
20. “I Feel Off Today – Should I Cancel?”
22. Being You
23. Section Summary
Section IV | Ineffective Treatments
24. “My Patient Felt Worse All Week. What Do I Tell Them?”
25. “What is a Healing Reaction, and What Does it Actually Look Like?”
25. 3 Follow-Up Ineffective Treatment Videos
26. Section Summary
Section V | Patience / Deeper Marketing
27. “Why Aren’t I Busy Yet?”
28. “I Don’t Feel That I Am Seeing Enough Patients”
29. Educating Your Patient (Deeper Marketing)
30. Calling Your Patient Afterwards
31. Section Summary
Section VI | Medications / Supplements
32. “How Do Medications Affect the Pulse and Energetic System?”
33. “How Do You Talk to a Patient About Their Medications?”
34. “What if They Go Off of Their Medication and the Acupuncture Doesn’t Work?”
35. “What if a Patient Comes to You Before Going on a Medication?”
36. “What Do You Do When Your Patient is on Many Medication That Are Contraindicated to be Taken Together?”
37. “What Do You Do When a Patient Asks You About a Chinese Herb / Supplement That Another Practitioner Suggested?”
38. Section Summary
Section VII | Treatment Planning / Compliance
39. “But Seriously, I’m New. I Really Don’t Know How Many Treatments My Patients Will Need.”
40. “What if My Patient Has a Difficult to Treat Syndrome?”
41. “How Do I Create a Powerful Treatment Plan That Works?”
42. “So, How Do I Find Time to Explain This Treatment Plan?”
43. “What Do I Do if the Patient Tells Me They Don’t Have Time For My Suggestions?”
44. Section Summary
Section VIII | Referring / Inter-referring
45. “How Do You Refer to and Work With Other Practitioners?”
46. “How Do I Inter-refer in a Multi-Disciplinary Clinic?”
47. “What If I Lose My Patient to My Referral?”
48. Section Summary
49. Course Summary
50. Course Outline for Now What? Part IV – Refine Your Skills
Students are saying…
“Very much needed. This isn’t always info you can google! As I have been working with people as a Shiatsu therapist for many years, I had a good base for the “people” portions of the course, but found any tips and tricks and TCM clinical knowledge most helpful.”
“Great course. Gillian is great at explaining concepts and sharing her clinical experience. I joined because I felt like I was struggling a bit with my confidence as a practitioner. I wanted to know more about how medications influence diagnosis and treatment and how I can develop treatment plans with patients. “
“Practical and professional guidance. Gillian is a master at providing helpful and applicable information. No matter how great our schooling was, nothing beats years of clinical experience. This course offers volumes of the clinical insights that it took Gillian years to accrue.”
“Well worth it! This course helped me prior to day 1 and on day 1. I will use these techniques forever. Gillian has truly filled a need for prepping for practice after graduating from school. Thank you, Gillian.”
“Very impressed with the topics covered! This has helped stream-line flow in my clinic and the impressive amount of important tidbits has really helped boost my confidence. The spiritual challenges were wonderful! Also, live examples of how to talk to our patients and other practitioners is very inspiring.”
“Most useful part of course? How to speak with clients effectively: from intake to the blurb to treatment plan and internal marketing, how to direct chatty people, and how get just ‘get them on the table’. And different medication effects on energetics/pulse.”
“Gillian’s courses have all been great and I do not have a mentor to spend the time that would be needed to help a start up practitioner. I knew I needed the help, inspiration and experience-based communication (with humour) that Gillian provides.“
“As a new TCMP starting a home business, this course has answered questions and also started to help me correct my clinical practice (bad habits about over helping and not keeping to time, etc) that were leaking in from day 1.”
“The entire course was excellent. Every time I clicked to a new unit I thought “yes, this is exactly what I need!”
“A lot of golden nuggets we were not taught in school. I particularly enjoyed the way you underscored everything that you thought was truly vital we know/implement.”
“An indispensable course for the new practitioner!”
“Gillian is the best and I trust her advice. I liked the patient intake with Gillian’s thoughts on the screen. I like the section with western medications and the effects in terms of TCM. I also liked the section where Gillian had to answer tough questions that patients would ask. I especially liked the stories you told from your clinical experience.”
Please note, this elective course is for PRC Campus students only.